Post Card - Thank You

Refunds We do not offer refunds for change of mind or incorrect product selection.

Damaged Products In the event that your product arrives damaged, we will gladly replace it at no additional cost to you. To be eligible for a replacement, please follow these steps:

• Contact our team (linealchemy@gmail.com) within 7 days of receiving the damaged product.
• Provide your order number and details of the damage.
• Include photographic evidence of the damage.

Upon receipt of your claim, we will assess the damage and arrange for a replacement to be shipped to you promptly.

Order Processing Time

• All orders are processed and dispatched within 1-3 business days after payment is received, excluding weekends and public holidays.

Shipping Rates

• Shipping rates are calculated at checkout based on the weight of the products and the destination address.

Shipping Methods

• We offer standard shipping through reputable carriers such as Canada Post and UPS.
• Expedited shipping options are available at an additional cost, which can be selected during checkout if needed.

Delivery Times

• Standard shipping typically takes between 3-7 business days for domestic orders, depending on the destination.
• International orders may take longer to arrive, typically between 7-21 business days, depending on customs processing times and the destination country.

Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can track your order using the provided tracking number on our website or directly through the carrier’s website.

Shipping Restrictions

• We do not ship to P.O. boxes. Please provide a physical address for delivery.

Shipping Damage

• In the unfortunate event that your order arrives damaged, please refer to our refund policy for instructions on how to receive a replacement.

Missing Packages

• If your package is lost in transit and has not been delivered within the estimated timeframe, please contact our customer service team for assistance.

Contact Us

• If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact our customer service team.